New Leader Will Serve As Liaison with Military Families in Hampton Roads

FOR IMMEDIATE RELEASE
December 20, 2011

CONTACT
Dan Rene of Levick Strategic Communications
202-973-1325 or drene@levick.com

[Norfolk, VA] [December 20, 2011] – Lincoln Military Housing (LMH) today announced the appointment of Traci Neerhof as the company’s full-time Chief Customer Service Officer (CCSO) for the Hampton Roads region.

This newly created position will allow Neerhof to serve as a liaison between residents and Lincoln to ensure all maintenance concerns and service requests are addressed appropriately and as quickly as possible. The CCSO position was created as a key element in Lincoln’s recently announced eight-point plan of immediate actions the company is undertaking to improve services and communications with its residents. Neerhof’s appointment was effective starting December 9, 2011.

“We are thrilled that Traci accepted this important role. She shares our core company values of keeping the care, comfort and safety of our residents a top priority,” Jarl Bliss, President of LMH, said. “With the establishment of this new position we continue to put our resident’s concerns front and center of all that we do.”

Ms. Neerhof will report directly to Bliss and have an open line to the company’s leadership team – and the full authority to act on their behalf.

“As a Navy spouse I have lived in eight military homes over the course of seventeen years” Neerhof said. “I totally understand how it feels to be a young wife of an E-4 with a baby living in military housing for the first time while her spouse is deployed. I will use these experiences to better identify with the concerns that are raised by our resident and ensure all concerns are remedied right away. Our military families deserve no less.”

Prior to accepting the CCSO role, Ms. Neerhof was a customer service representative for LMH serving communities in Little Creek and Oceana. Before joining LMH, she was a leasing associate for another PPV partner, Forest City Residential providing homes to military families at Naval Station Great Lakes.

The specific responsibilities of the CCSO will include:

• Serve as a liaison between Lincoln and its residents.
• Resolve resident’s maintenance concerns and ensure that their requests are fulfilled.
• Guarantee that no resident will ever be intimidated by Lincoln or any of its employees.
• Hold the Lincoln team accountable to the company’s high standards – and be empowered to take immediate action if any Lincoln employee falls short.

“We take the concerns that have been raised recently very seriously, and we are addressing them,” Bliss continued. “Every maintenance request that has been brought to our attention is dealt with thoroughly and completely. We strongly encourage our residents to use our toll free number or contact us online at 1-888-578-4141, or athttp://www.lincolnmilitary.com for any service matters. We are accessible 24 hours a day 365 days a year to serve our residents and we are actively working to resolve all service requests as they are reported to us.”

Lincoln currently manages 4,381 homes in the Hampton Roads area serving military families. Since taking over Navy-owned and managed housing in 2005, more than 14,600 families have lived in these Lincoln Hampton Roads communities.

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For additional information, please contact Dan Rene of Levick Strategic Communications at 202-973-1325 or drene@levick.com