New Position Will Serve As Family Housing Advocate
FOR IMMEDIATE RELEASE
December 9, 2011
CONTACT
Dan Rene of Levick Strategic Communications
202-973-1325 or drene@levick.com
Norfolk, VA, December 9, 2011 – Lincoln Military Housing (LMH) announced today that it has established the new position of Chief Customer Service Officer to better serve military families who reside in its communities. The Chief Customer Service Officer will be directly responsible for serving as a liaison between LMH and the residents it serves. This announcement is the latest step in the comprehensive maintenance and processes review the company recently announced.
“The care, comfort, and safety of our residents are our highest concern,” Jarl Bliss, President of LMH, said. “This new position will ensure that our residents receive the highest quality service that they deserve, will resolve maintenance concerns, and fulfill their requests. At the same time, this individual will hold our team at Lincoln accountable to the high standards we require within our company – and is empowered to take immediate action if any Lincoln employee falls short.”
The new Chief Customer Service Officer, who will start work in January of 2012, will also follow up on all service requests, establish protocols to improve customer service, and be a relentless advocate for military families who live in LMH communities.
In addition to this new position, Lincoln’s continuing maintenance review has also provided good news to eight Navy families in Hampton Roads through the finding that their homes are safe for occupancy after certified independent inspectors conducted inspections that found no unacceptable levels of mold. The inspections were conducted in accordance with industry and U.S. Environmental Protection Agency (EPA) guidelines. These homes were among those identified in recent news reports. The results of additional inspections are expected next week.
“We take the concerns that have been raised very seriously, and we are addressing them,” Bliss continued. “Every maintenance request that has been brought to our attention is dealt with thoroughly and completely. We strongly encourage our residents to use our toll free number or contact us online at 1-888-578-4141, or at http://www.lincolnmilitary.com for any service matters. We are accessible 24 hours a day 365 days a year to serve our residents and we are actively working to resolve all service requests as they are reported to us.”
LMH currently manages 4,381 homes in the Hampton Roads area serving Navy and Marine Corps service personnel and their families. Since taking over Navy-owned and managed housing in 2005, more than 14,600 families have lived in these LMH Hampton Roads communities.
Since 2001, Lincoln Military Housing has developed and managed more than 31,000 military family homes across the country working closely with all levels of the armed services including Navy, Marine Corps, Army and Air Force leaders, to create a new and improved standard of military housing.
For additional information, please contact Dan Rene of Levick Strategic Communications at 202-973-1325 or drene@levick.com